Refund policy

RETURN & REFUND POLICY

At RestPulp, we take pride in delivering 100% genuine products exactly as described. Please read our policy carefully before making a purchase.

✅ We Accept Returns/Refunds ONLY If:

  • The item received is damaged or defective upon arrival
  • The item is significantly different from what was described or shown
  • The wrong item was delivered

❌ We Do NOT Accept Returns For:

  • Change of mind or buyer's remorse
  • Incorrect size or color ordered by the customer
  • Minor differences in color due to screen/monitor settings
  • Delays caused by customs or international shipping

📦 How to Claim:

  1. Contact us within 7 days of receiving your order.
  2. Provide your order number and clear photos/video of the issue
  3. Our team will review and respond within 2 business days

🔄 Resolution Options:

  • Approved claims will receive a replacement or full refund — no need to return the item (saves you shipping costs )
  • Refunds are processed within 5-7 business days to the original payment method

⏱ Important Timeframes:

  • Claims must be submitted within 7 days of delivery
  • No claims accepted after 7 days of confirmed delivery

🚚 Shipping Note:

  • We ship internationally from our warehouse. Delivery times vary by country (typically 7-21 business days)
  • We are not responsible for customs delays or import duties in your country